An innovative tool specially designed for the hospitality industry or any other sector where customer satisfaction is placed beyond all priorities.
Measuring service quality
The Satisfactometre, a modern and simple way to rate the value of service as perceived by your clients.
- in constant evolution
- structured
- customised
- interactive
- accessible
- secured
Asking your clients about their perceptions
The receptionist invites the guests to fill-in the computerised questionnaire while waiting for their bill.
The Satisfactometre gathers opinions on all aspects of service quality via multiplechoice
questions.
Restaurant, Reception, Accommodation, Room Service, Children’s Club, Spa, Sports
and Entertainment, etc... Clients are able to rank all the different facilities offered by the
hotel.
The aim is to measure all the elements that have an impact on client satisfaction.
Generating key results
The Satisfactometre:
- Gives you a global overview of clients satisfaction and different
departments (bars, room service, etc...).
- Compares departments at different periods and makes cross analysis.
- Provides performance indicators in real time with unlimited access.
- Sends client’s comments to authorised person immediately.
Mastering informations
Fast: indicators appear in seconds.
Confidential: only authorised managers have access to data.
Secure: data are saved on two differents servers accessible only via login
and password.
Quality Management & Analysis
The Satisfactometre generates a panel of different types of graphical indicators
showing the level of customer satisfaction.
Heads of departments and managers can react immediately and, hence, take
necessary corrective actions.
